Privacy Policy

Effective Date: April 9, 2026

Pioneer Metal Roofing (“we,” “us,” or “our”) is a brand operated by Pioneer Pole Buildings, doing business as Pioneer Metal Roofing. Pioneer Pole Buildings d/b/a Pioneer Metal Roofing operates https://pioneermetalroofing.com (the “Site”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site, submit a form, request a quote, request information, leave a comment, communicate with us, or otherwise interact with us online.

Who We Are

Our website address is https://pioneermetalroofing.com.

This Privacy Policy applies to information collected through pioneermetalroofing.com and related forms and pages on that website. The Site is operated by Pioneer Pole Buildings d/b/a Pioneer Metal Roofing..

Information We Collect

Information You Provide

When you contact us or submit forms through the Site, we may collect information such as your name, email address, phone number, mailing address, project address, company name, preferred contact method, preferred time to contact, service type, estimated start timeline, and any other information you choose to provide. The public quote and contact forms also include fields for consent to receive text messages and separate consent to receive promotional texts and emails.

If you submit files, photos, documents, comments, or other materials, we may collect and store those materials as part of your inquiry, request, or submission.

Photos, Videos, and Project Media

We may take, receive, store, and use photos or videos relating to estimates, properties, job sites, work in progress, completed work, and related operations for documentation, quality control, training, recordkeeping, and marketing purposes.

Where reasonable, we may try to avoid displaying sensitive personal details in marketing content. If you have concerns about a specific image or post, contact us and we may review the request.

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical and usage information, such as your IP address, browser type, device information, operating system, pages viewed, links clicked, referral information, timestamps, and approximate location derived from IP address.

How We Use Information

We may use personal information to:

• Respond to inquiries and provide the information you request.
• Review and respond to quote requests and project inquiries;
• Communicate with you about scheduling, availability, follow-up, and customer service;
• Document projects and support quality control;
• Improve our Site, services, operations, and customer experience;
• Measure website usage and marketing performance;
• Protect against spam, fraud, abuse, and security risks; and
• Maintain records and comply with legal obligations.

Text Messaging, Email, and Communications

If you provide your mobile number and consent to receive text messages, we may send texts related to your inquiry, quote, project, scheduling, follow-up, or requested information.

The Site’s public forms state that users may consent to receive transactional and project-related text messages and emails, that message frequency varies, message and data rates may apply, that users may reply STOP to opt out of texts, and may click Unsubscribe to opt out of emails. The forms also distinguish optional promotional texts and emails from non-promotional project communications and state that promotional consent is not a condition of purchase.

We do not share mobile information with third parties for their own marketing or promotional purposes.

Cookies and Similar Technologies

Cookies are small files stored on your device that help websites function, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings. If you disable cookies, some Site features may not work properly.

If visitors leave comments on the Site, the Site may use cookies to remember comment-related details for convenience. The Site may also use cookies or similar technologies for accessibility settings, translation preferences, analytics, advertising, security, and performance support.

Comments

If the Site allows comments, when visitors leave comments, we may collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string, to help with spam detection and moderation.

Visitor comments may be checked through an automated spam detection service.

Analytics and Advertising

We may use analytics, tag management, advertising, remarketing, and similar tools to understand how visitors use the Site, measure campaign performance, improve the Site, and help deliver ads that may be more relevant to users.

These tools may collect information such as page views, user interactions, device and browser data, referral data, and IP-based signals. Advertising and analytics partners may use cookies, pixels, tags, or similar technologies to help us measure ad performance and improve marketing.

Financing and Third-Party Providers

The Site includes a financing page and a third-party financing link through Hearth. If you click through to Hearth or interact with a financing application or pre-qualification tool, the information you provide there may be collected and processed by Hearth under Hearth’s own privacy policy and terms. Pioneer Metal Roofing does not control third-party financing providers’ privacy practices.

We may also use trusted service providers and business partners as reasonably necessary to operate the Site and our business, including providers that support website hosting, communications, form processing, spam prevention, analytics, advertising, accessibility tools, translation tools, and internal workflows.

AI-Enabled Tools

We may use AI-enabled tools to assist with internal tasks such as content assistance, summarization, internal note support, workflow organization, and related business-efficiency functions.

Information you submit, such as inquiry details, project descriptions, or other general business communications, may be processed using such tools as part of internal workflows. We do not use AI tools to make solely automated decisions producing legal or similarly significant effects without human involvement.

Who We Share Your Data With

We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes.

We may share information with trusted service providers and business partners as reasonably necessary to operate the Site and the business of Pioneer Pole Buildings d/b/a Pioneer Metal Roofing. We may also disclose information:

• If required by law, subpoena, court order, or legal process;
• To protect our rights, users, personnel, or property;
• To investigate suspected fraud, abuse, or security issues; or
• As part of a business transaction such as a merger, sale, financing, or asset transfer, subject to applicable law.

How Long Do We Retain Your Data

We retain personal information for as long as reasonably necessary for business purposes, operational needs, recordkeeping, and legal compliance. In general, we may retain lead, customer, and applicant information in our internal systems for up to 7 years, unless a longer period is needed for legal, tax, warranty, insurance, dispute-resolution, licensing, or related business purposes.

If the Site allows comments, comment data and related metadata may be retained as long as reasonably necessary to support moderation, recordkeeping, and Site operations.

Your Rights and Choices

Depending on your situation and applicable law, you may request that we:

• Provide access to personal information we hold about you;
• Correct or update inaccurate information;
• Delete certain personal information;
• Provide an export of certain personal information; or
• Limit or object to certain uses of your information.

These rights are not absolute. We may retain information where necessary for legal, administrative, security, contractual, operational, licensing, or recordkeeping purposes.

To make a request, contact us using the information below.

Where Your Data Is Sent

Information may be processed by Pioneer Metal Roofing and by service providers that support our website, communications, analytics, advertising, accessibility, security, comments moderation, financing links, and internal workflows. Depending on provider infrastructure, information may be processed in the United States and possibly other jurisdictions.

Security

We take reasonable measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is not intended for anyone under 18 years of age. We do not knowingly collect personal information online from children without appropriate authorization where required by law.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Pioneer Pole Buildings d/b/a Pioneer Metal Roofing
736 South Route 183
Schuylkill Haven, PA 17972
Phone: (888) 448-2505
Contact Page: https://pioneermetalroofing.com/contact/

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after any update means the revised Privacy Policy will apply from the new effective date forward.